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ERP & Enterprise Applications
Advisory, implementation, migration, integration, testing, rollout and application support for core business platforms.
ERP strategyImplementationAMSIntegration
Purpose-built transformation. Measurable business value.
Technology that turns complexity into progress.
HICC helps public-sector and enterprise organisations modernise applications, connect data, improve citizen and customer experience, and operate critical technology with confidence.
✓Business-outcome led✓Architecture-first✓Operate with accountability
Enterprise Technology. Transformative Outcomes.From strategy and engineering to reliable operations.
Strategy. Engineering. Operations.One accountable journey from intent to sustained value.
Enterprise ApplicationsCloud & InfrastructureData & AIDigital ExperienceManaged Services
01Boardroom-to-operations alignment
Translate strategic intent into governed programmes, working solutions and measurable operational outcomes.
02Architecture-led engineering
Design business, application, data, integration and infrastructure layers as one connected enterprise system.
03Multi-partner orchestration
Coordinate OEMs, cloud providers, implementation partners and business stakeholders through clear ownership.
04Lifecycle accountability
Plan for adoption, transition, supportability, resilience and continual improvement from the outset.
Business-AlignedTransformation shaped around operational priorities and measurable outcomes
Integrated DeliveryERP, cloud, data, applications and managed services under one delivery approach
Governed ExecutionStructured programme management, quality control, risk oversight and accountability
Lifecycle PartnershipConsult, implement, operate, support and continuously improve
Beyond boundariesModern technology, grounded execution
About HICC
Company overview
A transformation partner built around business reality.
HICC Infosystem Private Limited, formerly known as Susema Infosystem Private Limited, brings together enterprise applications, cloud, analytics and emerging technology capabilities to help organisations modernise with clarity and control.
Our role extends beyond technology implementation. We structure programmes, align stakeholders, manage dependencies, design support models and stay engaged through stabilisation and ongoing operations.
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Client-centred designStart with users, outcomes and operating context.
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Pragmatic innovationApply technology where it creates measurable value.
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Transparent governanceClear ownership, progress and decision pathways.
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Long-term accountabilityDesign for supportability, resilience and adoption.
Capabilities
Core capabilities
One connected portfolio for the digital enterprise.
From core systems to intelligent operations, HICC combines business consulting, technology delivery, integration and support around a common architecture and governance model.
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Cloud & Infrastructure
Cloud readiness, architecture, migration, resilience, capacity planning, security coordination and managed infrastructure.
Cloud adoptionDC/DRMigrationOperations
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Analytics & Business Intelligence
Data platforms, dashboards, reporting, performance management and decision-support solutions that turn information into action.
BIDashboardsData engineeringInsights
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AI, ML & Intelligent Automation
Applied AI, predictive analytics, workflow intelligence and automation designed around responsible, governed use cases.
AI use casesMLAutomationGovernance
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Document Management & Digitisation
Scanning, indexing, metadata, quality control, workflow, records management and secure enterprise content access.
DMSScanningOCRWorkflow
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GIS, BIM & Common Data Environments
Geospatial and asset information, engineering collaboration, model-based coordination and lifecycle data management.
GISBIMCDEAsset data
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Customer Experience & Contact Centre
Complaint handling, omnichannel service, field-force integration, workforce management, help desk and assisted service operations.
CRMContact centreWFMField service
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IT Consulting & Programme Management
Enterprise PMO, Owner’s Support Office, project controls, Primavera P6, SAP PS, 5D BIM, GIS, analytics, contract management and programme recovery.
AdvisoryPMOQAGovernance
Explore project management →↻
Managed Services & Resource Supply
Flexible onsite and offshore teams, service management, application support, operational monitoring and continuous improvement.
Managed teamsSupportService deskStaffing
Detailed Offerings
Digital solutions
Business transformation capabilities—from process redesign to connected operations.
HICC brings together consulting, enterprise platforms, digital engineering, analytics, automation and custom development to modernise processes without losing sight of operational continuity, control and measurable value.
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IT Consulting & Business Process Reengineering
We assess how work is performed today, identify avoidable hand-offs and controls, and redesign processes around digital workflows, clear accountability and reliable management information.
What we do
- Current-state discovery, process mapping and pain-point analysis
- Target operating model and future-state process design
- Business requirements, solution options and implementation roadmap
- Policy, control, role and approval-matrix alignment
- Change impact assessment, adoption planning and benefits tracking
Business outcomes
- Better cost, service and cycle-time benchmarks
- Removal of waste and non-value-adding activity
- Greater process standardisation and accuracy
- Reduced operating cost and manual dependency
- Fewer bottlenecks, duplicate entries and reconciliation issues
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ERP Modernisation, SAP Delivery & Enterprise Integration
HICC helps organisations replace or upgrade legacy ERP environments, move appropriate workloads to cloud platforms and connect enterprise processes with real-time data, analytics and digital channels.
Finance & AccountingPayables, receivables, assets, tax, risk, revenue, payments and financial control.
Human Capital ManagementEmployee master data, payroll, time, benefits, learning, reporting and self-service.
Supply ChainProcurement, suppliers, inventory, production, replenishment, logistics and distribution.
Sales, Service & CRMLeads, campaigns, orders, billing, service requests, customer lifecycle and retention.
Tracking & VisibilityCross-process status, material movement, alerts, performance and exception visibility.
Data & Decision SupportDemand forecasting, budgeting, productivity analysis and operational reporting.
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Digital Engineering, BIM, GIS & Productivity Platforms
Integrated digital environments connect engineering information, schedule, cost, geography, assets and collaboration so project teams can work from a governed single source of truth.
2D
Drawings & Information
Digitised plans and sections with structured attributes, parameters and controlled revisions.
3D
Model & Coordination
Coordinated models, automated views, quantity schedules and clash identification.
4D
Time & Sequencing
Schedule-linked construction sequencing for visual planning and execution coordination.
5D
Cost & Commercials
Model-linked quantities and cost analysis to compare design, interim and target cost.
GIS & Mapping
Collection, organisation and visualisation of geographically referenced land, property, utility and asset information, supported by mapping, surveying and GPS-enabled field data.
Common Data Environment
Controlled exchange of models, documents, approvals and field information across authorities, consultants, contractors and operators.
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Business Analytics, Decision Intelligence & RPA
We convert fragmented operational data into governed reporting, executive insight and automation—helping teams act faster while improving consistency and traceability.
PrepareIntegrate, cleanse and structure data from enterprise and external sources.
→UnderstandExplore patterns through statistics, mining and network analysis.
→PredictForecast demand, cost, risk, delay and performance trends.
→ActDeliver dashboards, alerts, workflows and automated responses.
Reporting & DashboardsKPI views, progress reporting and role-based decision support.
Productivity AnalysisIdentify delay, interruption and improvement opportunities.
Data MiningDiscover relationships and useful patterns in large datasets.
ForecastingUse historical data to anticipate future requirements and trends.
Optimisation & SimulationCompare scenarios and improve resource or process decisions.
Robotic Process AutomationAutomate repetitive, rules-based work across modern and legacy systems.
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IoT Solutions & Connected Asset Operations
IoT connects physical assets, sensors, software and analytics to create a continuous operational picture across infrastructure, utilities, manufacturing and public services.
01SenseDevices, meters and field assets capture conditions and events.
02ConnectSecure networks and gateways transmit operational data.
03UnderstandCloud, big data and analytics identify status and anomalies.
04RespondWorkflows, alerts and teams act with minimal delay.
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Custom Applications & Digital Experience
Purpose-built applications fill the gaps between standard platforms and organisation-specific workflows, while integrating with the existing technology ecosystem.
Business ApplicationsCRM, complaint management, workflow, portals, field service and case management.
Web & MobileResponsive citizen, employee, partner and customer experiences.
TechnologyJava, .NET and modern web technologies selected to fit the target landscape.
IntegrationAPIs, data exchange, identity and connections with ERP, DMS, GIS and analytics.
Lifecycle ServicesDesign, development, testing, deployment, enhancement and support.
Architecture PrinciplesSecurity, scalability, usability, maintainability and operational observability.
Project, programme & portfolio management
Project and programme management
Turn complex programmes into controlled, visible and measurable delivery.
HICC provides end-to-end project management, Owner’s Support Office (OSO), PMO and consulting services for technology, infrastructure and enterprise-transformation programmes. We connect strategy, scope, schedule, cost, contracts, risk, quality, data and executive decision-making through one governed delivery system.
Enterprise PMOOwner’s Support OfficePrimavera P6SAP Project Systems5D BIMGISAnalytics & DashboardsProgramme Recovery
Integrated Programme Control Centre GOVERNED DELIVERY
Schedule health92%
Critical actions08
Decision readinessHigh
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Integrated controlsScope • schedule • cost • risk
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Executive insightDashboards • forecasts • decisions
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Digital coordinationBIM • GIS • CDE • ERP
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AssuranceQuality • contracts • governance
01 · GOVERNANCE
PMO & Owner’s Support Office
Establish the organisation, governance cadence, controls and decision rights required to manage large, multi-party programmes.
- Programme charter, RACI and governance model
- Steering committee and review mechanisms
- Integrated reporting calendar and decision logs
- Vendor, consultant and contractor coordination
02 · PLANNING
Planning, Scheduling & Project Controls
Build and maintain credible, logic-linked schedules that connect contractual milestones with field and technology execution.
- Primavera P6 and Microsoft Project planning
- WBS, baseline, milestones and critical path
- Look-ahead planning and recovery schedules
- Progress measurement and schedule forecasting
03 · COMMERCIAL
Cost, Budget & Contract Management
Improve financial discipline by connecting budgets, commitments, progress, payments, changes and forecasts.
- Budget, cash-flow and expenditure tracking
- BOQ, package and contract monitoring
- Variation, claim and change-control support
- Estimate-at-completion and variance analysis
04 · ASSURANCE
Risk, Quality, Safety & Compliance
Create a common control framework for early warning, accountability and closure across programme workstreams.
- Risk and opportunity registers
- Issue, dependency and action management
- Quality plans, audits and NCR monitoring
- Safety, environment and statutory reporting
05 · DIGITAL
5D BIM, GIS, CDE & Digital Integration
Connect design, time, cost, location, documents and asset information to create a digital single source of truth.
- 3D coordination and 4D sequencing
- 5D cost and progress visualisation
- GIS-based land, utility and asset views
- CDE, ERP, P6 and field-data integration
06 · INTELLIGENCE
Analytics, Dashboards & Decision Support
Translate complex programme data into role-based views for leadership, project teams and field stakeholders.
- Executive and package-level dashboards
- SAS analytics and predictive indicators
- Progress, cost, risk and contract intelligence
- Automated reporting and mobile access
07 · DELIVERY
Programme Mobilisation & Recovery
Stabilise delayed or fragmented programmes with fact-based diagnostics, prioritised interventions and recovery governance.
- Health checks and delivery diagnostics
- Critical-path and constraint assessment
- Recovery roadmap and war-room governance
- Milestone assurance and closure tracking
08 · TECHNOLOGY
ERP-Enabled Project Management
Align project controls with enterprise processes so operational progress is reflected consistently in finance and procurement.
- SAP PS integration with FI, CO, MM and procurement
- Project structures, budgets and settlement
- Commitment, invoice and payment visibility
- Integration with P6, BIM and analytics
09 · ADVISORY
Project Management Consulting
Provide specialist support from business case and tendering through implementation, transition and benefits realisation.
- Requirements and operating-model definition
- RFP, evaluation and implementation advisory
- Process standardisation and capability building
- Knowledge transfer and sustainable adoption
Capabilities are configured to the client’s contractual model, technology landscape, programme maturity and governance requirements. Product and platform references describe relevant delivery capabilities and do not imply an OEM affiliation unless separately confirmed.
Connected enterprise
Modernise the core. Connect the edge. Govern the whole.
HICC approaches transformation as an integrated operating system—not isolated projects. Business platforms, data, user channels, infrastructure and service management are designed to work together.
Experience layerCitizen, customer, employee and partner channels
Process layerERP, CRM, workflow and line-of-business applications
Data & intelligenceAnalytics, AI, reporting, DMS and geospatial data
Technology foundationCloud, infrastructure, security, integration and operations
CONNECTED USERS & CHANNELS
Web & Mobile
Contact Centre
Field Operations
BUSINESS & INTELLIGENCE CORE
ERP & Applications
Data, AI & Analytics
DMS, GIS & BIM
DIGITAL FOUNDATION
Cloud / DC / DR
Integration & APIs
Security & Service Mgmt.
Industries
Industry focus
Designed for organisations where technology must work in the real world.
Our capabilities are relevant to process-intensive, asset-intensive and citizen-facing environments that require scale, governance and sustained service delivery.
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Government & Public SectorCitizen services, programme governance, analytics and digital administration.
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Utilities & EnergyCustomer operations, field service, billing integration and asset information.
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Infrastructure & ConstructionERP, BIM, CDE, document control and project performance.
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ManufacturingEnterprise process integration, operations insight and application support.
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Transport & Urban ServicesConnected operations, service channels, GIS and management dashboards.
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Healthcare & Social ServicesSecure information flows, service management and analytics.
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EducationDigital administration, records, portals and data-led management.
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Financial & Professional ServicesWorkflow, analytics, customer service and technology operations.
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Consumer & ServicesCustomer experience, automation and enterprise applications.
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Technology & TelecomPlatform delivery, cloud operations and specialised resource models.
Delivery approach
Delivery approach
Clarity at every stage. Accountability across the lifecycle.
A structured method reduces delivery risk while preserving flexibility for business change, stakeholder feedback and technology evolution.
01
Discover
Objectives, users, processes, data, constraints, contracts and dependencies.
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Architect
Target state, integration, security, governance, roadmap and acceptance model.
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Build
Configured products, custom engineering, migration, interfaces and documentation.
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Validate
Quality gates, testing, reconciliation, training, cutover and readiness assurance.
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Run & Improve
Stabilisation, support, SLA management, optimisation and knowledge continuity.
Delivery excellence
Global-grade disciplines, adapted to the realities of every programme.
HICC structures delivery around evidence, accountability and long-term operability. The model can align with client policies, contractual obligations and applicable industry standards without forcing a one-size-fits-all methodology.
Architecture governanceDesign authority, standards, interfaces and non-functional requirements.
Quality engineeringTraceability, test strategy, migration assurance and acceptance evidence.
Security coordinationControl ownership, risk treatment, access, privacy and operational readiness.
Service transitionKnowledge transfer, SOPs, SLA baselines, monitoring and support handover.
Change and adoptionStakeholder alignment, training, communications and business readiness.
Programme transparencyMilestones, dependencies, risks, decisions and performance made visible.
Project experience
A diverse project portfolio
8+Successfully completed Govt/PSU projects
DiverseProject experience
97%+Client satisfaction level
Government / BI Portal
CM Dashboard & Business Intelligence Portal
Design, development, implementation, operation and maintenance support for the Maharashtra Chief Minister’s Dashboard and Business Intelligence portal.
- Executive dashboards and analytics
- Web portal design and implementation
- Operations and maintenance support
- State-government reporting environment
Utility / Power & Transport
IT Applications & Infrastructure under RDSS
Delivery scope within the system-integration programme for BEST, covering document management and consumer complaint handling capabilities.
- Document Management System implementation
- Consumer complaint handling system
- Newgen content management system
- Enterprise integrations, rollout and support
Urban Infrastructure / SAP
SAP Application Support & Maintenance
Application support and maintenance services for CIDCO’s ongoing SAP environment, delivered under the documented consortium and work-share arrangement.
- SAP application support and maintenance
- Service governance and planning
- Issue resolution and operational continuity
- Back-to-back delivery responsibilities
Municipal Tax / Analytics
Property Tax Intelligence System
Implementation and maintenance of a property-tax intelligence solution for the Assessment & Collection Department, including analytics-led revenue assurance.
- Software licensing and implementation
- Network and statistical analytics
- End-user training
- Maintenance and support services
Utility / SAP HRMS
SAP HRMS, Payroll & ESS Implementation
Enterprise HR transformation covering SAP Human Resource Management, Payroll, Employee Self-Service and allied modules.
- Solution design and configuration
- Data migration and development
- SAP and non-SAP integration
- Testing, training and handholding
Utility / SAP AMS
SAP ERP Support & Maintenance
Twelve-month application management and maintenance engagement for SAP ERP core and custom modules, including formal closure and demobilisation.
- Core and custom module support
- Application maintenance
- Operational governance
- Closure and demobilisation
Road Infrastructure / Digital PMO
Infrastructure Digitalisation & Project Management Systems
Integrated infrastructure programme spanning project controls, digital engineering, geospatial intelligence, analytics and operational support.
- CDE, ERP & 5D BIM
- Primavera P6 and project management
- GIS, SAS analytics and executive dashboards
- Helpdesk, command centre and drone survey
Defence / Analytics
MH112 – SAS Use Case Implementation
Implementation of SAS-based analytical use cases and related technical consultancy for the MH112 programme, supported by milestone-based delivery and acceptance.
- SAS use-case implementation and technical consultancy
- Acceptance milestone-based delivery and billing
Metro / ERP & Project Support
SAP S/4HANA ERP Implementation & Resource Deployment
Professional services and resource deployment supporting SAP S/4HANA ERP implementation, package coordination and associated project-support activities for metro operations.
- ERP implementation resource deployment
- Package coordination and professional project support
Power Utility / Network Analytics
MSEDCL Network Analysis – CYME Integration
Network-analysis and technology services covering CYME integration, web-based analysis and interfaces with SCADA, DMS and OMS platforms for electricity-distribution operations.
- CYME integration and web-based network analysis
- SCADA, DMS and OMS interface enablement
Important: Client logos and names are displayed for factual project-identification purposes. They do not imply endorsement. Engagement descriptions are limited to the scope evidenced in the available LOA, PO / Work Order and completion / experience records.
Solution scenarios
Solutions and outcomes
Focused solutions for high-impact transformation priorities.
These scenarios illustrate how HICC capabilities can be assembled around a business outcome. They are not presented as named client case studies.
Citizen & Customer Experience
Unified service and complaint management
Connect contact centre, CRM, field operations, dashboards and service-level governance around one customer journey.
Core Modernisation
Enterprise application and cloud transformation
Modernise ERP and surrounding applications with migration, integration, testing, resilience and managed support.
Information & Asset Intelligence
Digital records, GIS and engineering collaboration
Digitise records, organise enterprise content and connect geospatial and engineering data for better decisions.
Trust by design
Governance and assurance
Professional delivery is more than a technical solution.
World-class programmes are defined by the way decisions, risks, quality, security and accountability are managed. HICC embeds these disciplines into the engagement model.
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Clear scope and ownership
Defined deliverables, RACI, dependencies and acceptance criteria.
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Security and privacy coordination
Controls designed into architecture, delivery and operations.
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Quality evidence
Traceability across design, build, testing, migration and handover.
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Transparent programme reporting
Milestones, risks, decisions, actions and performance made visible.
Careers at HICC
Careers
Build technology that matters—and grow with the responsibility.
We are building a preferred technology and transformation partner for infrastructure-intensive and public-service organisations. We look for people who enjoy complex problems, practical innovation and accountable delivery.
Freedom to experiment
We encourage people to test ideas, challenge assumptions and improve how solutions are designed and delivered.
Ownership from day one
Team members are trusted to take responsibility, communicate clearly and grow into leadership roles.
Cross-domain learning
Work across enterprise applications, infrastructure, analytics, project controls, digital engineering and customer operations.
Growth with purpose
Contribute to programmes that influence mobility, utilities, public services and large-scale infrastructure.
Join our team
Share your profile with a brief note on your expertise, preferred role and location. Current opportunities may include SAP and ERP, analytics, BIM/GIS, project controls, software engineering, cloud, managed services and programme delivery.
Frequently asked questions
Starting a conversation with HICC.
A few practical answers for prospective clients, partners and professionals.
What type of engagements does HICC undertake?
HICC’s published portfolio covers ERP, cloud, analytics, AI/ML, document management, GIS, BIM, customer experience, help desk, IT consulting, programme management, managed services and resource supply. Engagements can range from advisory and implementation to support and operations.
Can HICC work with existing OEMs, cloud providers and implementation partners?
Yes. HICC can operate within multi-vendor and consortium environments, subject to agreed roles, contractual responsibilities, access and governance.
Does HICC support both public-sector and private-sector programmes?
The capability portfolio is relevant to both. The final delivery model depends on procurement requirements, security constraints, scale and the organisation’s operating environment.
How is HICC related to Susema Infosystem?
The company name has changed from Susema Infosystem Private Limited to HICC Infosystem Private Limited. This website therefore includes a clear former-name disclosure while presenting the new HICC identity.
How can we request a proposal or capability discussion?
Use the enquiry form below or contact the published telephone and email details. Please include a brief description of scope, timeline, location, technology landscape and procurement stage.
Move from digital ambition to delivered value.
Bring us your transformation goal, operating challenge or programme recovery requirement.
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Contact
Let’s solve what matters next.
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HICC Infosystem Private Limited
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Mumbai OfficeRaheja Chambers, Churchgate, Mumbai
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Emailinfo@susemaindia.com
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Telephone+91 22 2283 0183
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Corporate Identity NumberU72200PN2016PTC158140
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Legacy websitesusemaindia.com
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Business Enquiriesenquiry@susemaindia.com